INSTRUCTIONS TO MAKE A RETURN:
To make any refund, you can contact us by phone 986 28 83 64 from Monday to Friday from 9.30 to 13:30 and from 16:00 to 20:00. Saturdays, from 10 a.m. to 1:30 a.m. and the first Saturdays of the month from 4 pm to 8 pm. You will also find in the client area a section to directly request the return of your order .
. The first change of size is free, for national orders (except Canary Islands) we will assume the cost of collection and the new shipment, as long as the product is in good condition and the new size requested is available.
. If the product is defective of origin. Once you have received the product and notice any defect or anomaly please contact us in the telephone service (617 271 910 Extension 1), we will assume the costs of the shipment proceeding to the Product change, which will always be returned by the same item or reference in the optimal state.
RIGHT OF WITHDRAWAL:
In our eagerness to offer the best service to the client, he can return any purchase made on our website.
. Reimbursement may be requested
. If the product you ordered does not satisfy you, you should contact us. In this case the customer will bear the cost of returning the shipment.
If you are hiring as a consumer and user, you have the right to withdraw from this Contract within 14 calendar days without any need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, you must notify GRM 2008 SL, at the address, Carretera de camposancos 102, C.P. 36213, Vigo (Pontevedra), to the telephone 986 28 83 64, writing us to the email email@example.com or to our contact form, your decision of to withdraw from the Contract through an unequivocal statement (for example, a letter sent by postal or electronic mail). You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory.
Download the model withdrawal form
CONSEQUENCES OF WITHDRAWAL
In case of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery ordinary that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any
expense as a result of reimbursement. We may withhold reimbursement until you have received the goods, or until you have submitted proof of the return of the same, depending on which condition is met first. You must return or deliver directly the goods or to Sportpasión-GRM 2008 SL, Carretera de Camposancos number 102, cp- 36210 Vigo (Pontevedra) Galicia / Spain, without any undue delay and, in any case, no later than the deadline of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. You must assume the direct cost of returning the goods. It will only be
you are responsible for the decrease in the value of the goods resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the goods.
The right of withdrawal shall not apply to contracts that refer to:
a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
b) The supply of goods that may deteriorate or expire quickly.
c) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
d) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.